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Reputation.com

Enterprise reputation experience management platform.

Overview

Reputation.com is an enterprise reputation experience management platform. It goes beyond reviews to manage listings, surveys, social media, and business intelligence — all unified in a single platform with AI-driven insights and automated workflows.

Pros & Cons

Pros
  • Most comprehensive enterprise solution
  • Unified reputation score across all channels
  • Advanced AI and machine learning insights
  • Strong healthcare and automotive verticals
Cons
  • Very expensive
  • Complex implementation
  • Overkill for small businesses
  • Long sales cycle

Key Features

Reviews
  • Review Generation
  • Review Monitoring
AI
  • AI Response Generation
  • Predictive Analytics
Analytics
  • Reputation Score
  • Competitive Intelligence
  • Business Intelligence
Listings
  • Listing Management
Feedback
  • Survey Management
Social
  • Social Suite
Management
  • Ticketing & Workflows
  • Multi-location Dashboard
Integration
  • Custom Integrations
Agency
  • White-label Options

Our Reputation.com Review

We evaluate every software across five key criteria. Here's how Reputation.com scores.

Ease of Use

3.5 / 5.0
3.5

Powerful but complex. The breadth of features means a steeper learning curve.

Ease of Implementation

3.0 / 5.0
3.0

Enterprise implementation typically takes 4-8 weeks with dedicated project management.

Support

4.3 / 5.0
4.3

White-glove enterprise support with dedicated teams. 24/7 available on premium plans.

Integrations

4.7 / 5.0
4.7

Extensive integrations including healthcare EMRs, automotive DMS, and enterprise CRMs.

Value for Price

3.3 / 5.0
3.3

Expensive but comprehensive. ROI is clear for large enterprises with hundreds of locations.

Client Support

PhoneEmailDedicated Team24/7 Premium Support

Hours: 24/7 for premium plans; Mon-Fri 8am-8pm ET standard

Enterprise support with dedicated account and implementation teams. 24/7 available for premium customers.

Best For
MID-MARKETENTERPRISE
Deployment
Cloud

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Pricing

Contact for pricing

custom pricing model

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