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GatherUp

Customer experience and review platform for SMBs and agencies.

4.1/ 5.0 editorial score
Review Management

Overview

GatherUp (formerly GetFiveStars) is a customer experience and review management platform for SMBs and agencies. It combines first-party feedback collection with third-party review management, giving businesses a complete picture of customer sentiment and tools to act on it.

Pros & Cons

Pros
  • Combines first-party surveys with review management
  • Strong white-label options for agencies
  • Net Promoter Score tracking built in
  • Good balance of features and price
Cons
  • UI could be more modern
  • Limited social media features
  • Reporting takes time to learn

Key Features

Reviews
  • Review Request Campaigns
  • Review Monitoring
  • Review Response
Feedback
  • First-party Surveys
  • Net Promoter Score
  • Customer Feedback Inbox
Agency
  • White-label Dashboard
Management
  • Multi-location Management
Website
  • Review Widgets
Marketing
  • SMS & Email Campaigns
Automation
  • Automated Follow-ups
Analytics
  • Reporting & Analytics

Our GatherUp Review

We evaluate every software across five key criteria. Here's how GatherUp scores.

4.1/ 5.0

Ease of Use

4.2 / 5.0
4.2

Clean interface with a logical workflow. The dual feedback/review approach is well-integrated.

Ease of Implementation

4.1 / 5.0
4.1

Straightforward setup. Most businesses are collecting feedback within a day.

Support

4.4 / 5.0
4.4

Excellent support team known for going above and beyond. Regular webinars and training.

Integrations

3.7 / 5.0
3.7

Integrates with popular CRMs and marketing tools. API available for custom work.

Value for Price

4.3 / 5.0
4.3

Well-priced for the feature set. The combined feedback + reviews approach adds real value.

Client Support

EmailChatPhone

Hours: Mon-Fri 9am-5pm ET

Responsive support team with live chat during business hours. Comprehensive help center.

Best For
SMALLMID-MARKET
Deployment
Cloud

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Pricing

$99/mo

subscription pricing model

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