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Birdeye

All-in-one reputation and review management platform for multi-location businesses.

4.2/ 5.0 editorial score
Review ManagementCRMSocial Media Monitoring

Overview

Birdeye is an all-in-one reputation management platform that helps businesses collect reviews, manage listings, and engage customers across 200+ sites. With AI-powered insights, automated review requests, and a unified inbox, Birdeye turns customer feedback into a growth engine for multi-location businesses.

Pros & Cons

Pros
  • Covers 200+ review sites from one dashboard
  • AI-powered sentiment analysis and response suggestions
  • Excellent multi-location management
  • Strong Google Business Profile integration
Cons
  • Pricing is high for small businesses
  • Annual contracts required
  • Can be overwhelming to set up initially

Key Features

Reviews
  • Review Generation
  • Review Monitoring
AI
  • AI Response Suggestions
  • Sentiment Analysis
Management
  • Multi-location Dashboard
Listings
  • Google Business Profile Management
  • Listing Management
Feedback
  • Survey Builder
Communication
  • Unified Inbox
  • Webchat Widget
Marketing
  • SMS Campaigns
  • Referral Program
Analytics
  • Competitive Benchmarking
  • Custom Reporting

Our Birdeye Review

We evaluate every software across five key criteria. Here's how Birdeye scores.

4.2/ 5.0

Ease of Use

4.2 / 5.0
4.2

Feature-rich but requires onboarding time. The dashboard is well-organized once you learn it.

Ease of Implementation

3.8 / 5.0
3.8

Setup for multi-location businesses takes 1-2 weeks with dedicated support.

Support

4.5 / 5.0
4.5

Dedicated account managers for all plans. Responsive email and phone support.

Integrations

4.8 / 5.0
4.8

200+ review sites, plus CRM, PMS, and POS integrations. Best-in-class coverage.

Value for Price

3.5 / 5.0
3.5

Premium pricing justified for larger businesses, but expensive for smaller operations.

Client Support

PhoneEmailChatDedicated Account Manager

Hours: Mon-Fri 6am-6pm PT

All customers get a dedicated account manager. Priority support available on higher tiers.

Best For
MID-MARKETENTERPRISE
Deployment
Cloud

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Pricing

$299/mo

Contact for pricing

custom pricing model

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